Frequently Asked Questions (FAQ)
Basic Features
Q: How do I use the app?
A: Follow these steps:
- Register children's names and favorite colors
- Set up chore descriptions and allowance amounts
- Children tap buttons when they complete chores
- Parents review records and pay allowances
Q: Can I register multiple children?
A: Yes, you can register multiple children and switch between them by swiping.
Q: How many types of chores can I set up?
A: You can set up 6 different types of chores.
Settings
Q: I forgot my PIN code
A: For security reasons, we don't provide PIN recovery. You'll need to delete and reinstall the app, then set up a new PIN. This will lose your data unless you had iCloud sync enabled.
Q: Can I change the language settings?
A: Yes, you can change the language from the parent dashboard settings. The app supports Japanese, English, Chinese, and Korean, with automatic currency switching.
Q: Can I change allowance amounts?
A: Yes, you can adjust allowance amounts by modifying chore settings from the parent dashboard.
iCloud Sync
Q: How do I set up iCloud sync?
A: If you're signed into an iCloud account, sync happens automatically. You can check sync status in the settings.
Q: Sync isn't working properly
A: Please check the following:
- Are you signed into an iCloud account?
- Is your internet connection stable?
- Do you have sufficient iCloud storage?
- Is iCloud enabled for the app in device settings?
Q: How long does data sync take?
A: Sync usually completes within a few minutes, but may take longer depending on data volume and network conditions.
Troubleshooting
Q: The app won't start
A: Try the following:
- Restart your device
- Force close and restart the app
- Check for app updates in the App Store
- Ensure iOS/iPadOS is up to date
Q: My data disappeared
A: If you had iCloud sync enabled, try data recovery from the settings screen. If sync was disabled, unfortunately data cannot be recovered.
Q: The app is running slowly
A: Try the following:
- Restart your device
- Close other apps to free up memory
- Check available device storage
Security
Q: Can children change settings without permission?
A: No, the parent settings screen is protected by a PIN code, so children cannot change settings.
Q: Is my data stored securely?
A: Yes, all data is encrypted during storage. When using iCloud sync, data is also protected by Apple's high security standards. See our Privacy Policy for details.
Other
Q: Where can I report bugs or request features?
A: Please contact us through our contact page. We appreciate your feedback for future improvements.
Q: What devices are supported?
A: The app supports iPhone with iOS 16.0 or later, and iPad with iPadOS 16.0 or later.